Refunds

All watch straps sold from this website can be returned if faulty within 7 days of receipt and a replacement will be despatched. This does not include orders where the incorrect strap size and/or colour has been chosen, in which case a replacement can be send out at the expense of the buyer.

For any faulty items returned I will pay the shipping cost of the replacement strap. Any faults should be reported upon receipt and then returned within 7 days.

Making Payment

All charges will be made in UK£ which will be converted to local currency by your card company at the rate of exchange on the day of the transaction. You can get an idea of the cost in your local currency by obtaining a conversion from Universal Currency Converter.

All orders can be placed by fax, telephone or online using the shopping cart. Online orders are processed through Nochex, an approved online payment gateway.

StrapFactory is not VAT registered.

As part of the checkout procedure you will be able to verify and amend your order if applicable.
During this process when asked to enter your card details you should see “https” at the start of the site address along with a padlock symbol at the bottom of the screen indicating the site is secure. This e-commerce transaction will be forward to StrapFactory for processing. You will be sent an order acknowledgement outlining the product(s) ordered.

Acceptance of an order will take place once the order has been despatched. An e-mail confirming the order has been despatched will be sent to you whilst an invoice will be included with the order itself.

When the order has been despatched this will confirm the purchase contract even though payment may have already been made, that is unless we have informed you the order hasn’t been accepted or you have cancelled your order.

Payment can be made by any of the following methods:

  • Mastercard
  • Visa
  • Maestro
  • Solo (in the UK).

Please note that your bank statement will show as ‘Nochex’.

You can complete and print your order form online allowing you to fax or mail your order through to StrapFactory for processing:-

  • Inside the UK on 0114 2577220
  • Outside the UK on +44 1142577220


with all orders please supply the following information:

  • Card Number
  • Cardholders name as it appears on the card
  • Date of Issue (required for Maestro payment)
  • Date of Expiry
  • Card Security Code(CSC) – this is the last 3/4 digits on the signature strip on the back of the card
  • Issue Number (only required for switch payment in the UK)
  • Order Code No. and a description of the item ordered together with the shipping address
  • Total amount that you authorise your card to be debited.

All charges will be made in UK Pounds Sterling. Please note that your bank statement will show as ‘More Than Just Cards’.

  • Cash UK£ or US$ (Please use a secure method of shipping)
  • Postal Orders and personal cheques UK ONLY (please enter the name and address on reverse of cheque together with your cheque guarantee card number).
  • All personal cheques or postal orders should be made payable to M J Rodgers and posted to:

Michael J Rodgers
76 Crosshouse Road
Grenoside
Sheffield
South Yorkshire
S35 8RX
UNITED KINGDOM